Contact WiiLine support

For questions about a plan before buying or help after purchase, email [email protected]. You can also sign in and open a support ticket to track replies from your account.

What should I include in a support request?

Include your order reference, destination, phone model and a description of the issue or error message. Keep passwords, payment card details and your full eSIM activation code out of public messages.

Where can I find installation and refund information?

Start with the eSIM installation guide for phone compatibility and setup steps. If you need a refund, review the eligibility policy and contact support with your order reference.